1. Register – Set up an account by providing your Name, Email, and Password.
2. Complete Medical Questionnaire – Answer medical questions that the provider will review during your consultation.
3. Checkout – Provide billing and payment information for your virtual consultation.
4. Conduct Visit With a Provider – Conduct an Audio or Video Consultation to find out if this medication is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our providers will conduct an audio or video consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you. If approved, your prescription will be sent to ASPN Pharmacies, LLC home delivery pharmacy for review. If necessary, the pharmacy may contact you.

All states require some interaction between a provider and the patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio or video visit with a provider. 

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of providers who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. At the scheduled time, click on the link directly in the confirmation email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the provider initiates the visit. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our providers. Our site uses secure, private, high-quality streaming video between you and our licensed providers. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of providers who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. At the scheduled time, click on the link directly in the confirmation email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the provider initiates the visit. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

WHAT TECHNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?

Use your iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported on iOS
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

MAC OS

• Safari is recommended. Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to “Ask” or “Allow”
• In the left pane, select Microphone, then in the right pane, find this site, set to “Ask” or “Allow”
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: “Ask” or “Allow”
• Microphone: “Ask” or “Allow”

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

iOS

• Safari is the only browser supported on iOS
• Settings App > Safari > scroll down to “Settings for Websites”…
• Camera: “Ask” or “Allow”
• Microphone: “Ask” or “Allow”

WINDOWS

• Chrome is recommended
• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: “Ask before accessing”
• Microphone: “Ask before accessing”

Firefox

• Gear in the upper right of the window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

ANDROID

• Chrome is recommended
• Stacked dots menu icon > Settings > Site Settings… 
• Camera: “Ask first”
• Microphone: “Ask first”

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY? 

If your prescription is approved after the medical consultation, it is sent electronically to ASPN Pharmacies, LLC home delivery pharmacy using HIPAA-compliant encrypted software.

IS THERE A PROCESSING FEE OR CONSULTATION FEE? 

Yes, there is a $25 fee for your audio or video consultation. 

MAY I PLACE AN ORDER FOR SOMEONE ELSE? 

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your provider to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

WHAT FORM OF PAYMENT CAN I USE FOR THE CONSULTATION? 

We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

WHAT WILL DISPLAY ON MY CREDIT CARD STATEMENT FOR THE CONSULTATION PAYMENT? 

GetGimoti.com will appear on your credit card statement. If you have any questions, please call 844-723-3103.

CAN I USE HEALTH INSURANCE FOR THIS VIRTUAL CONSULTATION? 

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above. If you are approved for GIMOTI, you may be able to use health insurance to pay for your prescription.

DO YOU ACCEPT FLEX SPENDING ACCOUNTS (FSA) OR HEALTH REIMBURSEMENT ARRANGEMENT (HSA) CARDS? 

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

GIMOTI is available in all 50 states and the District of Columbia. 

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here
File a complaint with Iowa medical board: Here
File a complaint with Kentucky medical board: Here
File a complaint with Maine medical board: Here
File a complaint with Maryland medical board: Here
File a complaint with Rhode Island medical board: Here
File a complaint with Texas medical board: Here
File a complaint with Vermont medical board: Here

In case of a medical emergency please call 911 or go to your local hospital for immediate care.

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.